0421 208 813
What We May Ask From You
As our participant we ask that you:
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provide us with information that will help us to best support you;
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tell us if things change or you cannot keep an appointment or commitment;
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act respectfully and safely towards other people using the service, and towards our staff;
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provide us with feedback about our service and how we can improve;
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promptly pay the agreed fees associated with your services; and
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tell us as early as possible if our services are not required.
Ways we do this include:
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delivering services in a way that respects individuals’ personal, gender, sexual, cultural, religious, or spiritual identity;
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employing and developing a diverse and culturally competent workforce;
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working collaboratively with disability-specific, mainstream, Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse services to support holistic service delivery; and
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using a strengths-based approach to identify individual participant needs and life goals, particularly with recognising the importance of family, extended family, kinship, cultural, spiritual, language and community ties.